SHIPPING INFORMATION

How does my order get processed?
Our official store and distributors all work with DHL, DPD, UPS, and GLS shipping companies for our deliveries.
All the orders will get dispatched directly from our warehouse within 1~2 working days.

Delivery Time: 7~14 Bussiness Days
Note:The shipping time mentioned above is estimated and it may be influenced by distance, holidays, customs policies, political activities, etc.
Rest assured, we’re working hard to deliver your order as soon as possible.
Trust us – it’ll be worth the wait.

Do I need to pay for the shipping and taxes/duties?
URUNI covers all the shipping and taxes/duties.

Can I cancel or change my order?
Once an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.
If you no longer need the items you purchased, you can start a return once they are delivered.

My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.
1. Check the status of your order with tracking number first
2. Contact our customer service immediately for assistance.

If you need any additional help, please contact our customer service.